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Renovation and Project Management

You’ve probably been confronted with this scene before: After checking into a hotel, you head for your room, open the door and survey the scene. It is not a pretty sight. The room carpet is torn, the bedspread is frayed, the walls look dingy and the bathroom is poorly lighted.

Frequent renovations essential to hotel success to stay ahead of the curve to remain competitive. A number of recent refurbishments support the truism that guests may not return if they think an establishment has seen better days.

Everything new doesn’t stay that way very long unless a hotel maintains a vigilant and aggressive maintenance schedule. Hoteliers say there are basically three cycles in a hotel’s life: refurbishment, basic renovation and complete renovation.

The first cycle can occur in the first three to six years: a refurbishment of furniture, fixtures and equipment, averaging between $8,000 and $12,000 a room. After about 12 years comes basic renovation, averaging $20,000 per room. Finally, after about 50 years, comes a massive renovation, which can cost upwards of $100,000 per room.

If you don’t renovate your guests will fade as fast as you do

Hotels reach a certain point in their evolution, where the wear and tear begins to show and is in direct proportion to the drop-off in guests. If you don’t anticipate that moment and deal with it immediately, you’re in trouble. Word of mouth that a hotel has seen better days will kill you, and it may take years to recover your guests or attract new ones.”

Indeed, the key to a great hotel often can be found in how that hotel defines its own maintenance program. A great hotel anticipates, not just reacts to, normal wear and tear, and reacts quickly to unusual situations. Most hotels spend about 4% of their room revenue on basic maintenance when they should spend about 9%.

RG-IHG™ have unrivalled experience in managing guest room and public area refurbishments and will manage the entire process throughout – from interior design to selecting the appropriate contractors capable of delivering a project on time and within budget.

%

of room revenue should be spent on basic maintenance

For more information about RG-IHG™, please contact our Development Team at the following email address:

APAC : development.apac@rg-ihg.com  AMERICA : development.america@rg-ihg.com  AFRICA : development.africa@rg-ihg.com  EUROPE : development.europe@rg-ihg.com

Each branded hotel is independently owned. All marks are Trade Marks of Asian Phoenix Hotel Management Co. Ltd. Numbers are approximate, may fluctuate and include hotels currently in the development pipeline.

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