Our Promise

We are men and women united by the same passion and driven by the same promise: Recognising Guests™. We make this promise resonate in all our addresses across the World.

Recognising our External Guests :

It is the most universal, simplest and warmest promise in our profession. It lends richness and nobility to what is most important in our view: hospitality, opening up to the world and curiosity about others. It also illustrates what we offer our guests every day. Always with this same motivation: for them to feel awaited, unique and special, to be filled with delight every time they are expressing a desire. They can be demanding because they chose to stay with us and for that we will ensure they are cared for.

Recognising our Internal Guests :

The very essence of the hospitality that drives us every day. It is a promise we make to all our stakeholders.

A state of mind and a commitment to all our people, the promise of a considerate Group, open to all, from every background, a group that nurtures talents and passions. And of course a guarantee of success for all our partners and future partners.

Every day, we put all our energy into spreading the most powerful promise in the hospitality profession: We Recognise You !