RG-IHG™ Management Services
Every hotels are exposed to the risks of an ever-changing business environment and often, when problems occur, it is difficult to see a clear solution when you are so close to the day to day operation, and an external expertise can be needed to get back on the track.
We provide a complete range of services for our contracted clients, including operations, brand development, sales & marketing, public relations... We are also specialized in assisting owners or shareholders in assessing the performance of their hotels and establish the right strategy and action plan to put in place and follow up.
PROCESS – AUDIT & CONSULTING
The first step in taking you and your business to the next level is to know exactly where you stand today and what you must do to achieve the level of success you deserve. A highly detailed and specific analysis of any or all areas of your business: cost controls, operations, quality, production, labor, sales… and any other area in which you need quick and fundamentally solid plans for improved performance.
Then we will make recommendations considered essential to meet business objectives and/or protect the operation of the business.
THE PROCESS
This is an intense 2-3 day event (single issue area) or 1 week event (entire business operation) or 2-4 week situation (entire market or business feasibility analysis) that includes, managers, staff, guests and you, and will more than pay for itself in just the first week you begin to implement the recommendations.
This is about dispassionately analyzing what needs to take place in order for you to realize your success goals, given the strengths of both you and your business
Our experience in managing hotels in distress over the years has enabled us to identify problems common to both fledgling as well as established companies, and has given us the insight to help solve them. It’s not as easy as you might think. Often a troubleshooting project when managing hotels in distress take the form of a day on site, assessing and discussing the issues and even “brainstorming” ideas with the team.
WE SOLVE PROBLEMS INNOVATIVELY, WITH ATTENTION AND CONSISTENCY AND DETAILS.
RG-IHG™ is built on the premise that the “devil is in the details” and every problem is a minor obstacle to be overcome. We pride ourselves on our honesty, directness and sincerity as we go about the task of solving seemingly intractable problems. We believe entering into a creative partnership with our clients is the most effective way to help them meet their goals:
- We work on eliminating inefficiencies and developing plans to increase productivity
- We fix what is not functioning properly and put fail-safe systems in place.
Hotel Operations: YOUR COMPANY’S HEARTBEAT
We teach you how to develop effective company policies, train your staff, and manage your employees. Our experts will guide you and show you how to develop Strategic Short and Long Term Planning. It may be a cliché, but it’s nevertheless true that an ounce of prevention is worth a pound of cure. We help you and your staff strive for ever greater customer satisfaction and teach you how to instill professional pride and team spirit in your employees. We strongly believe that a hallmark of the service industry is recognizing the needs and desires of your customers and doing your best to exceed their expectations. But we always keep the Bottom-Line in Mind.
Resident & General Managers
It all begins with an extensive orientation that includes a rigorous introduction to all aspects of knowledge and leadership skill training. Our Executive Managers – who are in daily communication with our Vice Presidents Operations – are carefully selected and recommended to ownership groups based upon skill, talent and experience levels that a particular property may require. We carefully look for the right talent at the right property.
What We Deliver
- Average Tenure of 15 years
- Proven Leadership
- Unrivaled Skill and Knowledge
- Daily Communication
World-Class Food & Beverage
Whether you’re looking to deliver a positive dining experience or work closely with the RG-IHG™ to present a stand-alone concept, our goal is to achieve the perfect balance between guest satisfaction, revenue, and profit while enhancing the image of your property.
Our Food & Beverage division oversees all aspects of food and beverage quality and service in order to maximize profits and maintain superior controls.
We deliver unique concepts that are guaranteed to provide guests with exceptional experiences. So when your guests sit down to enjoy a meal, it’s a memorable experience.
What We Deliver
- Concept and Menu Development
- Training
- Financial Auditing
- Project Management
World Class Spa Operations & Development
When owners are developing a new property and wish to include a spa, we consult with them on all aspects of the project, from spa concept selection to operational planning and staffing. Once a spa is open, we provide operational support with a focus on achieving financial success, ensuring guest satisfaction, and motivating team members.
RG-IHG™ Spa Operations & Development offers a dedicated and expert spa support structure for the managed properties within the RG-IHG™ global portfolio. Relax. Let us do the work.
What We Deliver
- Architect Selection, Design and development
- Operational Planning & Support
- Guest programming and wellness
- Financial Performance Management
- Spa Management, staffing and training
Engineering – Behind the scenes of every memorable experience
Our Engineering team is proud of its proven track record of intelligently minimizing both expenses and cost structures. By staying on top of new and emerging trends in design, energy reduction, and maintenance, the team constantly devises innovative strategies to maintain and extend the life of your property.
Engineering constantly stays on top of the latest trends in design, energy reduction, and maintenance to enhance and extend the life of your property with as a main goal the smooth, efficient, and economical construction and operation of the properties RG-IHG™ manages.
What We Deliver
- Preventative Maintenance
- Property Reviews
- Expert Evaluations
- Energy Audits
Asset Management
Successful organizations are able to manage their assets from the planning stages through retirement/replacement. The purpose of asset management is to make sure that organizations obtain the greatest return for their investment.
RG-IHG™ has a structured and robust approach to the following asset management disciplines, all designed to ‘squeeze’ performance.
Business Reviews – undertaking a top to bottom review of business
Benchmarking – performance across assets, both in revenue and costs measures
Monitoring – operational performance measuring efficiency of profit conversion
Budget Reviews – challenging assumptions
Capital Expenditure – planning, execution and returns
For more information about RG-IHG™, please contact our Development Team at the following email address:
APAC : development.apac@rg-ihg.com AMERICA : development.america@rg-ihg.com AFRICA : development.africa@rg-ihg.com EUROPE : development.europe@rg-ihg.com
Each branded hotel is independently owned. All marks are Trade Marks of Asian Phoenix Hotel Management Co. Ltd. Numbers are approximate, may fluctuate and include hotels currently in the development pipeline.
Hosted in the most environmentally friendly datacenter of Switzerland
© 2018 RG International Hospitality Group. All rights reserved.
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